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Serena Remote-Control Shades

Overall Customer Rating Review Policy

Rating
5 star
92%
57
4 star
0%
0
3 star
5%
3
2 star
2%
1
1 star
2%
1

Customer Reviews

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Items: 11 to 20 of 62 total

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Shady
November 23, 2020
Shade Type: Battery
Rating
Excellent product and easy to install
We now have 15 of the shades and they work perfectly and integrate seamlessly into other smart elements of our home. Would buy again over any of the competition.
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Ken Getz
November 23, 2020
Shade Type: Battery
Rating
Love the shades!
This is our second shade, this time for the bedroom. The unit is nearly silent, super smooth, easy to program with the Lutron Caseta system (or the remote), and fits perfectly. Could not recommend it higher! On the other hand, getting someone on the phone to order took forever, the phone number in the email we received was incorrect, and the order took 6 weeks to arrive. All negatives, but the product is so great that we bypass those issues!
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Response from Serena:
Ken,
Thank you for your positive comments about Lutron’s Caséta system and your new shade! We apologize for both the phone number typo in the email you received and for the shipping delay. We appreciate all of your feedback as it will help us better serve our customers going forward.
The Serena Shades Specialist Team
Dave B.
November 21, 2020
Shade Type: Battery
Rating
Amazing product and amazing service
Lutron and Serena build such amazing, reliable products and back that up with fantastic customer service. I have Caseta light switches and Serena shades throughout my home, and I've never experienced a single issue with any of them over the four years since I moved in and installed them. This level of reliability is very, very rare these days in the tech industry. I'd consider Apple and Sonos as two companies who build great hardware and services, but even with them, I've experienced issues -- but not Lutron or Serena. Whenever I've called them with a request (around buying more shades), it's been easy to get hold of someone, and they've been super helpful and friendly. Thank you if you're reading this!
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Barb
November 12, 2020
Shade Type: Battery
Rating
Fantastic!
Love these beautiful shades!
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Jeff
September 24, 2020
Shade Type: Battery
Rating
Excellent product and customer support.
I purchased Lutron Serena roller shades and they have been operating wonderfully. One of the shades had an electrical malfunction. I contacted Serena customer support who replaced the shade. It was delivered to British Columbia flawlessly and the new one is operating just fine. Thank you Lutron Electronics.
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Sheila
September 7, 2020
Shade Type: Plug-in
Rating
2nd shade
This is our 2nd shade, this time we got the plug in. Our first was battery powered. We will be buying more, love them!
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ebruff
September 1, 2020
Shade Type: Battery
Rating
They work great
I love my shades. They work great! I love having the automation setup so they can open and close as the sun moves around the house. Or when it is "Movie Time" and the lights dim and the shades close. Worth the high cost.
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Rick
August 25, 2020
Shade Type: Battery
Rating
Fantastic Shades
Engineered for easy install, designed to complement my décor and work flawlessly (even in a power outage).
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Awesome shades and great customer service
August 24, 2020
Shade Type: Battery
Rating
Awesome shades and great customer service
I have done some research on remote shades. I wanted to be able set them on a schedule and have them also be quiet when they are being operated. I bought 4 shades total, 3 power and one non power. I have to say either way the shades are really nice.
I had an issue with one of my longer shades slightly tilted to one side. I contacted customer service and Gabrielle walked through the steps on how to fix it. She was a big help and the wife is happy that it is straight now. I know they are a little pricey but some other shades out there are not as good as these shades are.
FYI I have a bunch of Lutron smart switches in my house and the shades are top notch. Highly recommend
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David
August 20, 2020
Shade Type: Battery
Rating
Easy to Install. Simple to connect.
I couldn't be happier. Perfect fit. Installed easily. The battery installation process is ingenious. Apple Homekit control is flawless. Just a great product. I'll be installing more.
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