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Serena Remote-Control Shades
Overall Customer Rating Review Policy
Items: 11 to 20 of 37 total
I highly recommend them!
I recently had the pleasure of installing five of your Serena automatic blinds, and I would like to say I am very impressed. I would rate the product and the process a resounding 5 stars. From the web site ordering process, to the packaging, to the product itself, each part of the experience has been well thought out, well designed, and well delivered. Well Done!
The location we installed the blinds is over a built in bath tub, and it is only possible to access the blinds by standing on the tub surround. When we bought the house, there was a set automatic shades. First I thought, “What a great idea”, until I tried living with them. The IR control was directional and unreliable. The remote needed to be pointed exactly at the receiver in each shade, and would often fail to operate the blind. I also found I was changing 40 batteries twice a year, which required removing the shades completely. Finally I gave up and left them open.
I found your web site Googling for automatic shades. I was looking for automatic shades, at a reasonable price, and based on my experience with the existing shades, I wanted home automation control, and “wired in”.
After seeing the Pico remote, and reading that it was radio frequency, not line of sight, and that one remote could control all the shades, that seemed to resolve the directional issue, and the “one by one” problem of the existing shades. Also, the fact that the remote can be mounted in an existing switch plate made it perfect. No trouble losing it or explaining how to use it to guests. It's right at the door, up is up, down is down, all five at once. Simple, perfect.
Next was my “wired in” requirement. After reading about your battery life, and the fact that the shades simply tilt forward to change the batteries, I decided to go that way. Again, I am most impressed. Battery access is simple, and the shades operate quietly and reliably.
Thanks again for a first rate product. Don't change a thing. I will definitely purchase these again and will highly recommend them.
Serena Shades has the best customer service I have ever dealt with. They were very prompt to respond when we had problems with installing the brackets and when one of our shades did not work properly, and they quickly resolved the issues. They have always been very friendly and eager to resolve any issues or questions we had. I highly recommend them!
we found out how nice and convenient it is to have control of our windows with a push of a button!
Rise in morning hit the button up they go from room darkening to halfway up and all are even!
installation is a breeze and when we did have questions at last home ,I called and we got the guy with the knowledge and personality to make it easy!
These beautiful pleated shades are the best from the person taking the order, to the first class delivery packaging!
These shades are not a luxury but a real time savor that is why we choose Lutron again!
thanks for a fabulous product!
Battery were still fine when we left after 3 years of regular use!