Serena Remote-Control Shades

Overall Customer Rating Review Policy

Rating
5 star
89%
34
4 star
0%
0
3 star
5%
2
2 star
3%
1
1 star
3%
1

Customer Reviews

Sort by:

Items: 11 to 20 of 38 total

Show per page
Duane
July 21, 2016
Rating
I <3 my Serena Shades, wholehearted endorse
The entire order process was a pleasure. Taylor was friendly and knowledgeable. The shades arrived on schedule The design is lightweight, silent and elegant. The featureset is of HomeKit and Nest integration was the main reason for purchase and has not disappointed, in the slightest.. tho set up was a little tricky at first.

P.S. I only wish I knew that battery lifespan was almost 3 years or I may have selected that instead of plugin. or a design that supported either.
Do you find this review helpful?  Yes | No
George
March 11, 2016
Rating
Expectations Exceeded
Installed 4 units in the family room, inside window wells. Fit like a glove. Windows are behind the sofa so always a major pain to open/close/raise blinds twice a day, every day. Now with these powered shades we grin from ear to ear each time we push the remote. Unexpected benefit- the roller shade cleaned up the visual clutter of the blinds. The room actually feels classier.
Do you find this review helpful?  Yes | No
TIMOTHY
September 22, 2015
Shade Type: Battery
Rating
Perfect
Every morning I go from room to room to open the blinds. Doing our research we decided to go with the Serena Shades and boy I'm glad we did. We have programmed them to open and close without doing anything since we added the home automation. I will be ordering a few more. We love them!!!!
Do you find this review helpful?  Yes | No
Walter
September 15, 2015
Shade Type: Battery
Rating
Excellent motorized shades!
I ordered and installed 14 Serena shades in my home. The installation was very easy and straight forward and they work great. I am extremely happy with them! I worked with Brooke at Serena and she was awesome!

I highly recommend them!

Walt
Do you find this review helpful?  Yes | No
Chuck
January 22, 2015
Shade Type: Battery
Rating
Great Customer service
I have 16 shades currently installed. Love all of them. Taylor Kent is wonderful.
Chuck DiNolfo
Do you find this review helpful?  Yes | No
Bill
January 16, 2015
Shade Type: Battery
Rating
These shades are great for my condo
I recently had these shades installed in my condo in downtown Chicago and they're great. I also downloaded the app so I can control them with my cell phone, even the lights too. I love these shades and i highly recommend them.
Do you find this review helpful?  Yes | No
Vincent
December 30, 2014
Shade Type: Battery
Rating
Great product, don't change a thing!
Lutron,
I recently had the pleasure of installing five of your Serena automatic blinds, and I would like to say I am very impressed. I would rate the product and the process a resounding 5 stars. From the web site ordering process, to the packaging, to the product itself, each part of the experience has been well thought out, well designed, and well delivered. Well Done!
The location we installed the blinds is over a built in bath tub, and it is only possible to access the blinds by standing on the tub surround. When we bought the house, there was a set automatic shades. First I thought, “What a great idea”, until I tried living with them. The IR control was directional and unreliable. The remote needed to be pointed exactly at the receiver in each shade, and would often fail to operate the blind. I also found I was changing 40 batteries twice a year, which required removing the shades completely. Finally I gave up and left them open.
I found your web site Googling for automatic shades. I was looking for automatic shades, at a reasonable price, and based on my experience with the existing shades, I wanted home automation control, and “wired in”.
After seeing the Pico remote, and reading that it was radio frequency, not line of sight, and that one remote could control all the shades, that seemed to resolve the directional issue, and the “one by one” problem of the existing shades. Also, the fact that the remote can be mounted in an existing switch plate made it perfect. No trouble losing it or explaining how to use it to guests. It's right at the door, up is up, down is down, all five at once. Simple, perfect.
Next was my “wired in” requirement. After reading about your battery life, and the fact that the shades simply tilt forward to change the batteries, I decided to go that way. Again, I am most impressed. Battery access is simple, and the shades operate quietly and reliably.
Thanks again for a first rate product. Don't change a thing. I will definitely purchase these again and will highly recommend them.
Vince

Do you find this review helpful?  Yes | No
Albert
October 4, 2014
Shade Type: Battery
Rating
Excellent
The Serena Remote-Control Shade is excellent. The installation of the shade was straight forward and any question was answered promptly by the excellent customer service department. The shades function perfectly and I am extremely satisfied.
Do you find this review helpful?  Yes | No
Patrick
September 16, 2014
Shade Type: Battery
Rating
Great product! Great customer service!
My wife and I LOVE our remote blinds from Serena! the product is great and easy to install. Best of all, customer service was exceptional! Highly recommend for anyone looking for remote blinds.
Do you find this review helpful?  Yes | No
pr749
July 5, 2014
Shade Type: Battery
Rating
Best customer service ever
We ordered two Serena shades for our bedroom and love them. They are nice and room darkening, and are so nice to use. They are easy to program as well. When we put an air conditioner in one window, we changed the closed shade height for one window, and it was easy to do, using one remote for both shades.

Serena Shades has the best customer service I have ever dealt with. They were very prompt to respond when we had problems with installing the brackets and when one of our shades did not work properly, and they quickly resolved the issues. They have always been very friendly and eager to resolve any issues or questions we had. I highly recommend them!
Do you find this review helpful?  Yes | No