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Serena Remote-Control Shades

Overall Customer Rating Review Policy

Rating
5 star
92%
54
4 star
0%
0
3 star
5%
3
2 star
2%
1
1 star
2%
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Customer Reviews

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Items: 1 to 10 of 59 total

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Midwest Sun Lover
April 15, 2021
Shade Type: Battery
Rating
1 Year In - Super Impressed
We have six battery powered shades and they are still going strong after a year. Quiet, quality, reliable. Very happy that I trusted people on the internet (thanks Reddit) for buying these shades. We love that every day we enjoy the sunlight and then every night get our privacy automatically. Also, we have yet to change the batteries out! I will mention that we had an issue with one shade about a month in, and Lutron stuck to their warranty and replaced without any fuss. Very happy.
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New Hope Scott
March 22, 2021
Shade Type: Battery
Rating
Install and forget...
The shades were much simpler to install than anticipated but what I like most is that now that I have a schedule (dusk, early morning and late morning), I never have to think about them and I always have the perfect combo of light and privacy.
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Suneil
March 3, 2021
Shade Type: Battery
Rating
Perfect fit and great customer service
After watching the videos and reading the measurement instructions CAREFULLY, our shades are a perfect fit. Very happy with our purchase.
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RSC
January 23, 2021
Shade Type: Battery
Rating
MidCentury Smarts..with a silver lining.
I was expecting the Serena Shades to look and perform beautifully and I have not been disappointed in the few months I have owned them. I did not expect however to see the reduction in electricity charges "year-on-year" from reduced airconditioning costs!
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Michael
January 15, 2021
Shade Type: Battery
Rating
Great Shade
We put these shades in our house when we built it in 2015, in 2020 I finished my basement and put them there as well. Battery life is great at 5 years with opening and closing them once per day. I have the smart bridge to control them and have them scheduled to automatically close at sunset. They also work well with google home products.
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Marky
December 7, 2020
Shade Type: Battery
Rating
made with excellence
I love these roller shades. I only planned on getting a couple, then when I saw the quality of my first shipment, I went ahead and ordered more! Excellent workmanship, quality materials, seamless “smart” integration and whisper-quiet operation. I cannot recommend these enough. Nice to know that some things are still made with excellence.
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brettsea
November 23, 2020
Shade Type: Battery
Rating
Delighted by Shade!
You sometimes wonder if it's wise to design and order important, custom and expensive items like window shades online. You worry about quality and fit. But we're so delighted with our recent order. It arrived on time and it was very easy to install with written and video instructions. All the materials were carefully and thoughtfully packaged. Wonderful quality. Fits perfectly. And I’m just so impressed with the look and the operation of it. I’ve integrated it into my HomeKit setup and it’s magical to ask Siri to lower the blind. Who knew you could love a blind so much!
Thank you for all the care in many different areas to make this possible. Now that I have confidence in your product, I’ll be ordering more.
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Shady
November 23, 2020
Shade Type: Battery
Rating
Excellent product and easy to install
We now have 15 of the shades and they work perfectly and integrate seamlessly into other smart elements of our home. Would buy again over any of the competition.
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Ken Getz
November 23, 2020
Shade Type: Battery
Rating
Love the shades!
This is our second shade, this time for the bedroom. The unit is nearly silent, super smooth, easy to program with the Lutron Caseta system (or the remote), and fits perfectly. Could not recommend it higher! On the other hand, getting someone on the phone to order took forever, the phone number in the email we received was incorrect, and the order took 6 weeks to arrive. All negatives, but the product is so great that we bypass those issues!
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Response from Serena:
Ken,
Thank you for your positive comments about Lutron’s Caséta system and your new shade! We apologize for both the phone number typo in the email you received and for the shipping delay. We appreciate all of your feedback as it will help us better serve our customers going forward.
The Serena Shades Specialist Team
Dave B.
November 21, 2020
Shade Type: Battery
Rating
Amazing product and amazing service
Lutron and Serena build such amazing, reliable products and back that up with fantastic customer service. I have Caseta light switches and Serena shades throughout my home, and I've never experienced a single issue with any of them over the four years since I moved in and installed them. This level of reliability is very, very rare these days in the tech industry. I'd consider Apple and Sonos as two companies who build great hardware and services, but even with them, I've experienced issues -- but not Lutron or Serena. Whenever I've called them with a request (around buying more shades), it's been easy to get hold of someone, and they've been super helpful and friendly. Thank you if you're reading this!
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