Serena Remote-Control Shades

Overall Customer Rating Review Policy

Rating
5 star
89%
34
4 star
0%
0
3 star
5%
2
2 star
3%
1
1 star
3%
1

Customer Reviews

Sort by:

Items: 31 to 38 of 38 total

Show per page
Page:
marc
June 25, 2013
Shade Type: Battery
Rating
Excellent Product
Owning a home for 15 years, we have never had nice shades. We've been through two or three sets of cheaps ones and finally decided to get "real" shades.
We didn't shop around or compare other shades from other companies because we wanted the Pico controls so they would match with our decorator style switches throughout the house.

They were easy to install,easy to program, and look and work fabulously. There were a couple of small bumps, like the horrendously slow website, and I mismeasured one shade, but we would still recommend highly recommend this product.
Do you find this review helpful?  Yes | No
Response from Serena:
Thank you for your kind words about Serena Shades, Marc! We apologize for the issues you experienced during recent website maintenance that coincided with your ordering process. We are happy to let our site users know that SerenaShades.com is operating smoothly!
Marshall
May 13, 2013
Shade Type: Battery
Rating
Great shades and great per-order guidance
We purchased 4 motorized and 12 manual shades and couldn't be more pleased. We first ordered several fabric samples to insure we had the right textures and colors. The staff in the order area were quite helpful in answering questions and guiding us through the process. Our shades arrived on the scheduled date and took about 15 minutes each to install which we did ourselves. We highly recommend the Serena shades. We have a handicapped person in the family and the battery operated ones we have in their bedroom and kitchen which has added extra sparkle in their lives!
Do you find this review helpful?  Yes | No
Gabe
March 28, 2013
Shade Type: Battery
Rating
Perfect fit, great shades
We ordered several shades for our bedroom, our daughters bedroom and our living room. The blackout shades are fantastic for the bedrooms. They let in very little light. The shades fit perfectly and work well.
Do you find this review helpful?  Yes | No
Michelle
March 14, 2013
Shade Type: Battery
Rating
WORTH EVERY PENNY!
First, the customer service is second to none!! One of the five shades we ordered didn't work but we called and had the best experience with the customer service people! In two days we had a perfect replacement!! The shades are great for blocking out light and we love having the remotes...worth every penny!! HIGHLY recommend!!
Do you find this review helpful?  Yes | No
Happy customer
March 13, 2013
Shade Type: Battery
Rating
Great shade and great customer service
We are very happy with the battery operated shades we ordered. They are very quiet and look great. The remote control is easy to program and easy to use. Customer service is outstanding. We will come back to Serena Shades when we are looking for more shades!
Do you find this review helpful?  Yes | No
John
March 13, 2013
Shade Type: Battery
Rating
Love the Shades
We purchased 12 shades and they all worked well and were easy to install. One shade, however, had a premature battery failure. It may be the battery, we will continue to monitor it with the new battery installed. We also received a call from your service department to see if we needed any assistance which was nice. I already recommended the shades to others, and may purchase more myself.
Do you find this review helpful?  Yes | No
Mike - St. Louis
March 12, 2013
Shade Type: Battery
Rating
Outstanding!
I have many units throughout my house and all I can say is they are easy, great looking and work flawlessly. They are very easy to install and program the remotes. I did have an issue but emailed my sales contact and he took care of me right away. I have always been impressed with Lutron, they always go above and beyond. Highly recommend them to anyone.
Do you find this review helpful?  Yes | No
Paul
March 12, 2013
Shade Type: Battery
Rating
Performs Exactly as Expected
My wife and I are very pleased with our Serena shades. We installed them on two windows and an adjacent door. The shades were a perfect fit on the windows where we installed them inside the window frame. Despite a difference in window length between the windows and door, the shades move in a synchronized fashion and go all the way up or all the way down with a single button push. The room feels warmer when the shades are down, and we really enjoy the privacy. Our only disappointment is that scheduling of actions only is possible if you buy your shades through a dealer and put up with the usually high charges for programming and any necessary reprogramming. With so many owner-friendly systems like Z-wave, Schlage Nexia, etc., I think it's time for Lutron to let us have full control and programability for our shades.
Do you find this review helpful?  Yes | No