Serena Remote-Control Shades

Overall Customer Rating Review Policy

Rating
5 star
89%
34
4 star
0%
0
3 star
5%
2
2 star
3%
1
1 star
3%
1

Customer Reviews

Sort by:

Items: 21 to 30 of 38 total

Show per page
harry
July 3, 2014
Shade Type: Battery
Rating
another home lutron remote shades again!
Just bought a new townhome and installed Lutron serena remote controlled shades
why?
we found out how nice and convenient it is to have control of our windows with a push of a button!
Rise in morning hit the button up they go from room darkening to halfway up and all are even!
installation is a breeze and when we did have questions at last home ,I called and we got the guy with the knowledge and personality to make it easy!
These beautiful pleated shades are the best from the person taking the order, to the first class delivery packaging!
These shades are not a luxury but a real time savor that is why we choose Lutron again!
thanks for a fabulous product!
Battery were still fine when we left after 3 years of regular use!
Do you find this review helpful?  Yes | No
Kelly
April 9, 2014
Shade Type: Battery
Rating
Wow
We have a very big window (>92" wide) so I was worried that a battery powered solution would even work. Not only does it work, it looks great, is very quiet, and simply a great solution! We just ordered another for our second giant window. Thanks Serena!
Do you find this review helpful?  Yes | No
Seth
March 15, 2014
Shade Type: Battery
Rating
Very pleased!
We installed 10 serena shades, and my wife and I are very pleased with the whole experience. Lutron called us after placing the order to see if we had any questions or concerns. It wasn't necessary, but was a nice touch that lent to the overall quality of the experience. All of our interactions with Lutron employees were pleasant, and they were very willing to help. The shades were packaged nicely and labeled for each window. They fit perfectly as measured, and there was not a single part missing on delivery. I can't tell you how neat it is to push a button and watch all the shades on our top floor close in perfect unison. We will definitely be ordering more shades and other products from Lutron in the future. They are serious about quality and making sure you have a good experience.
Do you find this review helpful?  Yes | No
kevin in NY
November 8, 2013
Shade Type: Battery
Rating
The best automated shade on the market and an exceptional value.
Finally an automated shade for the masses. These shades are absolutely the best, easy to install, easy to program (Pico RF remote) and easy to operate. All the way from ordering samples to them showing up on my doorstep, the process was seamless.
Six shades installed in under two hours. All hardware included. Measure just as the website instructs and they will fit perfectly.
Ordered from other blind companies in the past, quality was good but delivery took over six weeks.
Serena is now my shade of choice.
Do you find this review helpful?  Yes | No
Lawrence
October 28, 2013
Shade Type: Plug-in
Rating
great shade
I t took us about 1/2 hour to install and program the shade. It worked right out of the box. I chose the wired version as the shade is installed 20 feet off the floor and changing batteries will be a pain when and if I would have to.It took longer to put the box in than it took to install the shade. It works great and looks great too.
Do you find this review helpful?  Yes | No
Steve M
October 16, 2013
Shade Type: Battery
Rating
Great product that is easy to order and install
We have the battery powered Serena shades and not only are they coolest part of our home renovation, they are easy to order and install. They are definitely worth the cost given how classy they look and operate, but they will give you that serious wow factor that everyone looks for. The quality of the materials used and the whole battery operated part of these shades make them unlike any other product I could find on the web. Since my initial order, I have ordered a whole set of shades for our dining room and will be ordering these shades for our master bedroom and our kids rooms. I am a firm believer in the idea that you don't know the difference until you know the difference and these shades are worth it.
Do you find this review helpful?  Yes | No
Carolyn
October 14, 2013
Shade Type: Battery
Rating
Love it
Easy to install
Do you find this review helpful?  Yes | No
Rita
September 12, 2013
Shade Type: Battery
Rating
Excellent product, excellent service from Serena shades
Serena's remote blinds sounded too good to be true so I decided to order just one blackout shade for my dining room window that faces west and had required me to squeeze between the table and window to open and close the shade. I was worried about getting exactly the right size and texture so I called Serena and spoke to Lindsay. She was so helpful, patient and professional that she actually made a stressful situation carefree for me. The order went perfectly. My sister and I put up the shade in less than an hour. Then I went to work cynically raising and lowering the shade several times a day for weeks just waiting for the batteries to wear out or something to go wrong so I could say to myself "told you so." After a few weeks of the shade working perfectly I realized these Serena shades were flawless. I called Lindsay and ordered 3 more for my den and one for my bedroom. My wealthy friends who paid 5x more for their plug in shades are green with envy, which just makes the whole experience that much sweeter.
Do you find this review helpful?  Yes | No
Frank
August 24, 2013
Shade Type: Battery
Rating
Look Great
I've had Lutron Sivoia shades previously purchased and installed by a home electronics integration company. Beautiful, but expensive. These Serena shades give a similar effect and a much more affordable price. Very easy to install and program. I used Lutron's tech service to rectify a re-programing and they were knowledgeable and helped me adjust my programming. Nice product with a pleasant "wow" factor.
Do you find this review helpful?  Yes | No
Rhonda
July 6, 2013
Shade Type: Plug-in
Rating
Love my shade and will buy more in the future!
Hi,
At your website, I wasn't sure which place to choose to send this.
I just really want to tell you how absolutely happy I am with the motorized shade that I just purchased from you. It arrived Friday, June 28th at 3:30 and was up and working by 4:45 that same day! I know you probably think that took a while but I double checked every measurement to make sure all brackets were level and had never shimmed anything before so I double, triple, checked that.
It is whisper quiet just as you claimed it would be. Your directions are so easy to follow too. I no longer have to stand on the back of my couch to open and close my shade. I will be smiling every time I push that remote control button for years to come. Thank you, thank you, so much for such a great product!

Sincerely,
Rhonda Rohaly
Do you find this review helpful?  Yes | No