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Serena Remote-Control Shades

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Items: 21 to 30 of 55 total

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March 19, 2018
First impressions, 6 honeycombs
Look and work great new but I question the long term durability (motors, shaft and nylon strings). 5 years is not long for this investment. 5 star shipping packaging, don’t think the could be damages. 1 star made in Mexico, I wouldn’t have purchased knowing they weren’t Made in USA. smooth operation. I’d like to see a top down, bottom up option and an option to order future DIY shade changes. Colors styles change. Overall I’m satisified now. Love bedroom blackouts.
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Response from Serena:
Thank you for reviewing your Serena Shades purchase on our website. We are pleased that you took the time to let our potential customers know your thoughts about your purchases of 6 battery powered honeycomb shades for your home and we value your opinions. All of our facilities are Lutron owned and operated and all shades are end of line tested with the same quality standards wherever our manufacturing facilities are located. We pride ourselves in the quality and long life of our products and are proud to build everything we sell with a life expectancy greater than 10 years. Lutron’s products and window systems are sold around the world and we have offices throughout North America and Europe.
February 7, 2018
Exceptional customer service
I purchased 4 of these blinds in early June of last year - I had a couple of problems which were quickly addressed and resolved by Rachel. I always knew that customer satisfaction was her priority (and it made a huge difference). She deserves a bonus for being patient and responsive to my requests!

Based on that, I will be buying more blinds in the near term - they are a premium product, but the service makes it worthwhile.

Finally, the blinds themselves are side by side in my office, so operating in sync with each other is important. After 6 months+ of daily use (multiple times a day), they are still working well.
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October 17, 2017
Now that I've ordered a whole house full, I don't like them. Customer service is really not that good either.
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Response from Serena:
This customer's Serena shades were not purchased from our website. He received a shade in the wrong size and was frustrated by the lack of response he received when he asked for a replacement. We reached out to him when we received this review to clarify his comment about a customer service issue. We apologized for the difficulties he experienced and we replaced the shade in the correct size. We consider all customers who buy Serena to be our #1 priority and appreciate that he submitted his negative feedback and gave us a chance to assist him.
September 10, 2017
too Plain and too Expensive
The battery operation works well and install was easy enough. BUT, for the expense, they don't look classy at all. They look the same as the previous one that cost 1/10 as much purchased from the local home improvement store which uses cord to open/close. However, I will most likely purchase another one because I need the motorized battery operation since the shade is operated twice daily and the cords can't take that much. I wish there was a motorized plantation blind that was available as they are very nice looking. It is simply too expensive for what it is.
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July 25, 2017
Fantastic with Home Automation
I use these shades all over my house and integrate them with Wink Hub and Alexa. They work flawlessly.
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July 7, 2017
Great solutions! Easily installed. Operates perfectly.
I purchased three shades, mounted them myself, and added them to my Caseta smart home system. Spouse loves them! Everyone's happy.
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March 26, 2017
Excellent shades
Last year I bought 4 roller shades, these shades are good looking, work flawlessly with a remote and my Lutron App. I wish I could afford to buy for the whole house. Excellent customer service .
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July 21, 2016
I <3 my Serena Shades, wholehearted endorse
The entire order process was a pleasure. Taylor was friendly and knowledgeable. The shades arrived on schedule The design is lightweight, silent and elegant. The featureset is of HomeKit and Nest integration was the main reason for purchase and has not disappointed, in the slightest.. tho set up was a little tricky at first.

P.S. I only wish I knew that battery lifespan was almost 3 years or I may have selected that instead of plugin. or a design that supported either.
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March 11, 2016
Expectations Exceeded
Installed 4 units in the family room, inside window wells. Fit like a glove. Windows are behind the sofa so always a major pain to open/close/raise blinds twice a day, every day. Now with these powered shades we grin from ear to ear each time we push the remote. Unexpected benefit- the roller shade cleaned up the visual clutter of the blinds. The room actually feels classier.
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September 22, 2015
Shade Type: Battery
Every morning I go from room to room to open the blinds. Doing our research we decided to go with the Serena Shades and boy I'm glad we did. We have programmed them to open and close without doing anything since we added the home automation. I will be ordering a few more. We love them!!!!
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