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Frequently Asked Questions: Serena Shades

Serena Shades

Is the shade’s motor loud?

Not at all. If you’re standing 3 feet away from a moving Serena shade, you won’t hear much of anything. The sound levels are less than 44 dBA (decibels) for honeycomb shades and wood blinds, and 38 dBA for roller shades: about the same level of sound you’d expect in a library and quieter than most refrigerators.

I have two (or more) identical shades next to each other. Will they move at the same speed?

Yes. Our digital control circuitry makes sure that your shades move at the same speed. In fact, this circuitry can even compensate for battery voltage. If you have one shade (with brand new batteries) right next to another shade (with old batteries), they will still move at the same speed.

How do Serena shades save energy?

Shades save energy by:

  • Reducing heating and cooling costs. Lowering shades in the summer prevents the sun’s harsh rays from heating up a room (and causing an air conditioner to work overtime), while raising them in the winter captures heat from those rays.
  • Providing insulation. Serena insulating honeycomb shades have air pockets built into their fabric that provide insulation. These air pockets help keep your house cooler in the summer and warmer in the winter.

What is an optional back cover for honeycomb shades?

A back cover is a piece of material that installs behind the brackets of an insulating honeycomb shade.

Back cover of a honeycomb shade

Why is a back cover used or needed?

A back cover is a great option for a honeycomb shade mounted on the inside of a window frame. This piece enhances the look of the shade from the outside of the home by covering the brackets. The back cover also blocks light that may come in between the top of the headrail and the window frame.

Can I damage battery-operated shades if I manually close them?

Yes, you can damage powered shades by manually closing them. If your shade is not closing, please contact us at 1.855.573.7362 and we will assist you.

Does Serena offer shades that open from the bottom up?

We do not offer a top down or skylight option for honeycomb shades. If you are interested in a hard wired solution for tensioned roller shades that can open from the bottom up or be used for a skylight application, please visit www.Lutron.com/wheretobuy/ to find a Lutron Full Line Shading dealer in your area.

Does Serena offer shades for skylights?

We do not offer a top down or skylight option for honeycomb shades. If you are interested in a hard wired solution for tensioned roller shades that can open from the bottom up or be used for a skylight application, please visit www.Lutron.com/wheretobuy/ to find a Lutron Full Line Shading dealer in your area.

Can I install Serena Shades on a door?

We offer an outside mounted cable guided solution for our insulating honeycomb shades that secures the shade in place when a door opens or closes. The option adds $125 to the cost of the shade and is available on our website for outside mounted honeycomb shades without top back cover.

Hold-down brackets are available for Serena wood blinds outside mounted on doors. These brackets will prevent the bottom of the blind from moving and adds $25 per blind.

Serena roller shades can be securely mounted on doors. Because we do not offer a cable guided system to secure extended roller shade fabric in place, some fabric movement may occur due to the motion involved when the door is opened or closed.

What are valance returns on wood blinds?

Part of the valance on Serena wood blinds that covers the side profiles of the headrail that may be sticking out of the window frame. For partially recessed blinds, custom returns are included based on the window depth measurement provided to us. No returns are included on fully recessed inside-mounted blinds.

For outside-mounted wood blinds, standard 3” returns are provided.

How do wired power shades work?

Wired shades use Lutron’s patented Clear Connect RF Technology and are powered by 12V (low voltage) electrical power. Each wired shade comes with a 15’ cord inside the headrail. Lutron offers two warrantied options for connecting (converting) Serena’s wired shades to your home’s standard electrical wiring:

  • Option 1: Lutron’s Plug-in Adapter is a low-voltage 12V adapter that plugs into a standard 120V outlet in your home. One $40 adapter is needed per shade and available for purchase on this site.
  • Option 2: Without the Plug-In Adapter a licensed electrician is needed to install a Lutron Power Panel as an option for connecting up to ten wired shades. If you are interested in this option, please call the Serena Team at 1.855.573.7362 for more information.
  • Converting Serena’s wired shades to standard electrical wiring using any other method can damage the shade and will void Lutron’s warranty and guarantee.

Can I switch a battery powered shade to a wired powered shade?

No. Upon ordering your Serena shade, you must specify your power source – either battery or wired. A battery-powered shade is a different model than a wired powered shade. It's important to understand the needs of the application prior to placing your Serena shade order.

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