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Serena Shades 30 Day Homeowner Money Back Guarantee
At SerenaShades.com, our first principle is to take care of the customer. We hope you are absolutely delighted with your purchase of Serena shades, controls and accessories. We believe we make the best remote controlled shades and controls on the market at an affordable price, and are confident you will feel the same. Our team of Shade Specialists is available 7 days a week to assist you with questions, sample orders and purchases.
Our 30 day Money Back Guarantee is valid for a one-time replacement per customer account of up to 5 shades, for reasons other than fabric selection, and does not apply to replacement shades.
Because our 30 Day Money Back Guarantee does not apply to fabric changes, we encourage our customers to order free fabric samples to ensure they select and order the right fabric that meets their needs. Our team is available 7 days a week and happy to discuss fabric selection and assist with sample orders.
If you are not satisfied with a purchase of five shades or less for reasons other than fabric selection, within 30 days of receiving your order, please call our Shade Specialist Team. If we are not able to resolve your concerns, we will issue a return authorization number that will allow you to return up to five shades for a complete refund. We will not charge processing or restocking fees and we will even pay for return shipping.
Our Shade Specialist Team can be reached at 1-855-573-7362 during business hours (M-F 8A-8P EST, SA - SU 9A-6P EST).